MORE ABOUT THE BRAND
Itoju Ara’s mission is to revolutionize clean-luxury skincare by creating inclusive, eco-conscious solutions that enhance skin health and empower individuals to embrace self-care as a form of self-preservation.
Our Vision:
“To be the leading advocate and provider of innovative, culturally inclusive, and sustainable skincare solutions that nurture and empower individuals globally to prioritize their skin health and overall well-being.”
In today's fast-paced world, individuals often neglect self-care, particularly skincare, leading to a range of issues from minor skin irritations to severe dermatological conditions. For many, especially within minority communities, finding products that cater to diverse skin types and tones can be challenging. There's a growing awareness and demand for sustainable and culturally inclusive products, yet the market still lacks brands that genuinely embody these values.
Itoju Ara addresses these issues by offering a range of innovative skincare products that prioritize innovative ingredients, cultural inclusivity, and the preservation of skin, (AKA anti-aging). This growth is driven by increased consumer awareness about skincare, the rise of ‘clean’ products, and the influence of social media on beauty standards.PRODUCTS
What skin types are Itoju Ara products suitable for?
Our formulas strike the perfect balance between effectiveness and gentleness, making them suitable for all skin types: dry, dehydrated, oily, combination, and sensitive. Please check the ingredients for potential allergens, as some products contain seed, nut oils, or rose-based ingredients.
Are Itoju Ara skincare products clean?
Yes, absolutely! While “clean” beauty doesn’t have a universal definition, we define it as free from hormone disruptors and carcinogens. If fragrance is in a product, it is paraben-free and/or phthalate-free and SLS + SLES free. We carefully assess each ingredient for safety and purpose, with no unnecessary fillers. Plus, we’re vegan and cruelty-free.
How do I know which products are right for my skin concerns?
Each product has a “Benefits” tab where you’ll find the specific skin concerns it addresses. If it sounds like the right match, give it a try! Our products are also designed to work harmoniously as part of a routine, and our “Formula Philosophy” explains more about that.
ORDERS
Can I cancel or modify my order after placing it?
If you reach out within 24 hours, we’ll do our best to update your order while it’s still processing. However, once it’s been shipped, modifications or cancellations are not possible.
What payment methods do you accept?
We accept major credit cards (VISA, MasterCard, Discover), PayPal, and ShopPay.
What is the return policy?
Due to hygiene reasons, we don’t accept returns for skincare products. If your package arrives damaged, please contact us via email, and we’ll get back to you within 48 hours.
ARA COMMUNITY
How do I contact the Itoju Ara team?
You can reach us via email at info@itojuara.com.
What is Understated?
Understated is a column created by our founder, Búsola, where we discuss overlooked but essential topics in skincare, wellness, and overall health. To keep up with updates and changes, subscribe to our email list to stay in the loop.
Are there discounts for new members?
Yes! Subscribe to our email list, and you’ll receive 10% off your first order.
SHIPPING
Where do you ship?
We ship across the US, including all 50 states and territories. Internationally, we ship to Canada, United Kingdom, Nigeria, South Africa, and select European countries (France, Germany, Ireland, Italy, and Spain).
How long will it take for my order to arrive?
Processing times are 1-3 business days. Once shipped, delivery times vary by country (see details below).
Can I track my order?
Yes! You’ll receive a tracking number in your shipping confirmation email, and you can also track your order through your carrier’s website.
Canada
Shipping to Canada is CA$13 for orders. We offer free shipping for orders over CA$110.
- Shipping usually takes 2-7 business days.
- Our Canadian customers have the option to prepay duties at checkout to avoid unexpected costs at delivery.
United Kingdom
Shipping to the UK is £10 for orders. We offer free shipping for orders over £80.
- Shipping usually takes 3-4 business days.
- Our United Kingdom customers have the option to prepay duties at checkout to avoid unexpected costs at delivery.
Europe
We currently ship to France, Germany, Ireland, Italy, and Spain. Shipping is €13 for orders, and free for orders over €90.
- Shipping typically take 3-5 business days.
- Duties are payable upon delivery and are not included at checkout.
Nigeria
Shipping to Nigeria is ₦23,000 for orders. We offer free shipping on orders over ₦180,000.
- Delivery times are typically 8-9 business days.
- Duties are payable upon delivery and are not included at checkout.
*To maintain this shipping rate, there’s a minimum order requirement of ₦85,000.
South Africa
Shipping to South Africa is 230 ZAR for orders under 1,900 ZAR, and free for orders over 1,900 ZAR.
- Delivery times are typically 3-4 business days.
- Duties are payable upon delivery and are not included at checkout.
*To maintain this shipping rate, there’s a minimum order requirement of 900 ZAR.